Enjoy $7.95 Flat-Rate Shipping in the Contiguous U.S. or FREE Shipping on Orders $99+

Made by Our Family, for Yours

Hand-Poured Soy Candles Made in Missouri

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Shipping policy

We carefully pack every order to help ensure it arrives safely and in good condition.

Processing Times

In-stock orders are typically processed and shipped within 1–2 business days. Business days are Monday through Friday and exclude major holidays.

We do not ship orders on Saturdays, Sundays, or holidays. Processing times may be longer during seasonal launches, sales, and other high-volume periods.

Shipping Rates

Orders of $99 or more qualify for free standard shipping. The order subtotal must reach $99 after discounts and before taxes.

Orders under $99 ship for a flat rate of $7.95 within the contiguous United States.

Product Availability

All orders are subject to product availability. If an item becomes unavailable after your order is placed, we will contact you using the email address or phone number provided at checkout.

Please make sure your contact and shipping information is complete and accurate before submitting your order.

Summer Shipping Schedule

Candles and other wax products can be affected by extreme heat. From approximately May through August, heat-sensitive orders may only ship on Mondays, Tuesdays, and Wednesdays.

This schedule helps prevent packages from sitting in non-climate-controlled shipping facilities over the weekend. Orders placed later in the week may be held until the following Monday to help protect your products during transit.

Minor softening or sweating can sometimes occur during warm-weather shipping and does not affect the candle’s performance. Allow the candle to return to room temperature before using it.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If an item is damaged during shipping or you receive the wrong product, contact us promptly at diedrichcandleco@gmail.com and include:

  • Your order number
  • A description of the issue
  • Photos of the product, shipping box, and packaging materials

Please keep the damaged item, box, and packaging materials until we have reviewed your claim and provided further instructions.

Questions

For questions about shipping or an existing order, contact us at diedrichcandleco@gmail.com.