Last updated: July 10, 2026

Diedrich Candle Company respects your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from diedrichcandleco.com, contact us, or otherwise interact with our business.

Information We Collect

Depending on how you use our website, we may collect the following information:

• Your name, email address, phone number, billing address, and shipping address
• Information about your orders, purchases, returns, and customer-service requests
• Payment information processed securely by Shopify and our payment providers
• Information about your device and browser, including your IP address, browser type, time zone, cookie information, and how you interact with our website
• Information you provide when joining our email list, contacting us, or creating a customer account

How We Use Your Information

We may use your personal information to:

• Process payments and fulfill your orders
• Arrange shipping and provide order updates
• Communicate with you about purchases, questions, returns, or customer service
• Detect and prevent fraud or other unauthorized activity
• Operate, maintain, and improve our website
• Understand how customers use our website
• Send promotional emails when you have agreed to receive them
• Comply with applicable legal and regulatory requirements

We send promotional emails only to customers who have chosen to receive marketing communications.

How We Share Information

We may share personal information with companies that help us operate our business, including:

• Shopify, which powers our online store
• Payment processors
• Shipping and delivery providers
• Website hosting, analytics, email, and marketing providers
• Professional advisers or government authorities when required by law

These providers receive only the information reasonably necessary to perform services on our behalf.

We do not sell personal information for money. However, certain analytics or advertising activities may be considered “sharing” under some privacy laws. Where required, customers may be given the ability to manage cookies or opt out through our website’s privacy settings.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate correctly, remember your preferences, maintain your shopping cart, understand website traffic, and improve your shopping experience.

Some cookies are necessary for the website and checkout to function. Other cookies, including analytics or advertising cookies, may depend on your consent or privacy settings.

You can manage cookies through your browser settings. Blocking certain cookies may prevent some parts of the website from working properly.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, maintain business and tax records, resolve disputes, provide customer service, and comply with legal obligations.

We may also retain information until you ask us to delete it, unless we are legally permitted or required to keep it.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of certain personal information
• Receive a copy of your information
• Opt out of certain uses or sharing of your information
• Withdraw consent for marketing communications

California residents may have additional rights regarding access, deletion, correction, and opting out of the sale or sharing of personal information.

To submit a privacy request, contact us at diedrichcandleco@gmail.com. We may need to verify your identity before completing a request.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Children’s Privacy

Our website is not directed toward children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and delete it when appropriate.

Information Security

We take reasonable steps to protect the information entrusted to us. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our business practices, website features, service providers, or legal requirements.

When changes are made, we will update the date shown at the top of this policy.

Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact us at:

Diedrich Candle Company
Email: diedrichcandleco@gmail.com
506 South Walnut Street
Norborne, Missouri 64668
United States