About Our Candles
What are your candles made from?
We make our candles with soy wax, cotton-core wicks, and phthalate-free fragrance oils. We’re very intentional about the ingredients we use because we want our candles to feel like something we would be comfortable burning in our own home.
Where are your candles made?
Every candle is hand-poured by our family in Norborne, Missouri. Will and I are involved in every step, from choosing the scents to pouring, labeling, and packaging each candle.
What makes Diedrich Candle Company different?
For me, it has always been about creating candles that make a house feel like home. I don't believe you should have to spend a fortune to enjoy a beautifully made candle, so we focus on offering high-quality, hand-poured soy candles at a price families can enjoy every day. Every candle is poured by our family with the hope that it becomes a small part of your favorite moments at home.
How long do your candles burn?
Burn time can vary depending on how the candle is cared for, but proper wick trimming and burn habits will help you get the most life out of your candle.
How strong are your scents?
Every scent is a little different. Some are soft and subtle, while others have a stronger presence in the room. We include a scent-strength rating on our product listings to help you choose the best fit for your home.
Candle Care
How should I burn my candle the first time?
For the first burn, I recommend allowing the wax to melt close to the edges of the jar before extinguishing it. This helps the candle burn more evenly throughout its life.
How often should I trim the wick?
Trim your wick to about ¼ inch before each burn. It may seem like a small step, but it helps keep the flame steady and prevents unnecessary soot or mushrooming.
Why is there wax left around the sides of my candle?
A little wax around the edges can be normal, especially during the first few burns. As the candle continues to burn, the heat may catch up and melt down the remaining wax. Just make sure you’re allowing enough time for a full melt pool whenever possible.
How long should I burn my candle at one time?
I recommend burning your candle for about four hours at a time. This gives the wax enough time to melt evenly while helping prevent the jar from becoming too hot.
When should I stop burning my candle?
Please stop burning your candle when about ½ inch of wax remains at the bottom of the jar. Continuing past that point can cause the vessel to become too hot.
Orders & Shipping
How long does it take for my order to ship?
Because every candle is poured and packaged by our family, we ask for a little time to prepare each order with care. Your estimated processing time will be listed at checkout or in your order confirmation.
What should I do if my order arrives damaged?
Please contact us as soon as possible and include a few photos of the damaged item and packaging. We’ll take a look and do our best to make it right.
Can I return or exchange a candle?
Because scent is such a personal preference, we’re unable to accept returns on candles that have been burned. If there is a problem with your order, please reach out so we can review the situation with you.
Do you offer local pickup?
When local pickup is available, you’ll see it as an option at checkout. We’ll send you a message when your order is ready and provide the pickup details.
Where can I shop your candles in person?
We attend several markets and events throughout the year. You can visit our upcoming events page to see where we’ll be next. We truly love getting to meet our customers in person.